As of: May 2015
Consumers are entitled to a right of withdrawal in accordance with the following conditions. A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In order to exercise your right of withdrawal, you must contact us at Kramski Putter GmbH, Goethestrasse 49, 75217 Birkenfeld, Germany, phone: 0049 (0)7231 42 45 430, fax: 0049 (0)7231 42 45 297, e-mail: firstname.lastname@example.org informing us with a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract.
You can use the sample withdrawal form available at our online shop, but this is not mandatory. You can also fill in and submit any other unambiguous declaration electronically and submit it on our website www-kramski-putter.com. If you make use of this possibility, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated, for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We bear the costs of returning such goods, which due to their nature cannot be returned normally by post (e.g. forwarding goods). You bear the direct costs of returning such goods, which, by their nature, can normally be returned by post.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
- Please avoid damage and contamination of the goods. If possible, please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with appropriate packaging.
- If possible, please do not return the goods to us freight forward.
- Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.